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BIF New York

Customer Support

BIF New York strives to provide quick and helpful customer support in all areas. You can reach us through the information provided in the Contact Us section. We provide a complete and comprehensive customer support. By contacting our offices, we can provide the best personal 1-on-1 care for any purchase inquiries.

Purchasing Information

To make a purchase through our website, you may utilize our Request for Quote Cart. You can configure what items to purchase, the quantity and other options and accessories to meet your needs. Our sales department will contact you and provide the best competitive price. We can also process your purchases by fax, email or phone.

Limited 10-Year Commercial Warranty

BIF New York, Inc. warrants its products to be free from defects in material and workmanship for as long as the original purchaser owns them. BIF will, free of charge, repair or replace with comparable product, at BIF’s discretion, any BIF product or component manufactured after October 8, 2007, that fails under normal commercial office use.

This warranty is subject to the following provisions.

Some natural variations occurring in wood, leather or other natural materials are inherent to their character and not considered defects. BIF does not warrant the color-fastness or matching of colors, grains or textures of these materials. Additionally, a Customer’s Own Material (COM) selected by and used at the request of a user is not warranted.

Normal commercial office use for seating is defined as the equivalent of a single-shift, forty (40) hour plus overtime workweek.

  • The materials and components listed below are covered according to the following schedule from the date of sale:
    Wood products and electrical components (lamps and ballasts are not covered) - Ten Years
    Seating controls, wood seating, glides, casters and polymer-based components - Ten Years
    Pneumatic cylinders, panel and seating upholstery fabrics - Five Years

  • This warranty does not apply to:
    Normal wear and tear over the course of ownership.
    Modifications or attachments to the product not approved by BIF New York, Inc.
    Products not installed, used or maintained in accordance with product instructions and warnings.
    Products used for rental purposes.
    Damage caused by the carrier in-transit which is handled under separate terms.

  • TO THE EXTENT ALLOWED BY LAW, BIF MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BIF WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

    This warranty applies only to products sold with the United States and the East Asia region. BIF branches and dealers are out mutual partners in supporting your warranty requests. To obtain service under this warranty, please contact your BIF New York branches or authorized dealer.