BIF New York provides many services that can be utilized with the purchase with our products. We pride ourselves in the level of service, quality, workmanship and attention to detail for the highest level of customer satisfaction. A list of our provided services is provide below.
To provide the best service and products possible, we provide free-of-charge on-site consultation. This allows us to speak with you face-to-face and discuss what the customer truly wants and provides more personal interaction. We use this opportunity to better gauge the needs and requirements for each individual project while personally viewing the proposed layout space in question.
Our affordable pricing encourages competitive prices in the industry and requests for quotations is a service we provide free-of-charge. We provide an in-depth category pricing and detailed information regarding the items and products inquired. Any questions regarding quotations is brought to the attention of our sales and customer service teams to provide information and assistance in a quick and timely manner.
Complimentary CAD drawings allow our customers to preview and plan a layout to maximize space and efficiency for any space. Our CAD specialists create and present a proposed layout of requested items so that the customer can review or make changes before the items are shipped out. This service allows for better management of products, detailed descriptions of the applicability of our products in a certain area and provides the added ease of planning ahead.
We also provide assistance with shipping and delivery of all the products. We eliminate the hassle of locating the best price by providing the most safest and inexpensive option. We also track the delivery for you and confirm that the products have reached the destination in perfect condition.
For certain projects we also provide installation. Our highly trained installers get the job done right and in a timely manner. Our installers have extensive knowledge of the assembly, use and application of our products.
Boasting an unprecedented 10 year commercial warranty, we stand behind the quality and workmanship of our products. In the rare case that there are defects in the materials, manufacturing or workmanship, we shall repair or replace that item in a timely manner. Our customer service representatives can be reached by phone, email or fax.
Specialized Customer Service
Our specialized customer service allows for interaction and familiarity between our customers and our sales and customer service representatives. Don’t deal with the hassle of having to speak with numerous employees for a particular project. We provide 1-on-1 consulting and that same representative will be available throughout the duration of the process.